The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving...
In heel Europa is de honger van consumenten naar digitale diensten onverzadigbaar. Hoe kunnen HR-afdelingen bedrijven ondersteunen om aan de vraag van...
Face-to-face interactions between businesses and their customers are hugely constrained. And the sheer numbers of those using alternative channels –...
Driven forward by technological innovation, the retail paradigm is in the midst of a significant shift. The proliferation of shopping channels has fundamentally...
Enterprise Collaboration: Benefits, Misalignments and Risks.
Enterprise collaboration and digital transformation initiatives, enabled by technology,...
By 2020 customer experience will overtake price and products as the key brand differentiator.¹ This is especially relevant to the travel industry, in which...
B2B marketers have shifted the way they do business as digital channels become the default approach. According to a McKinsey report, 59% are saying their...
Modern Marketing requires innovative technology. But there are so many options that picking the right ones and getting them to work together is no picnic....
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